I got a "Get set up in VaulterHQ" email from the club
Your athlete checked their info at practice and asked the club to invite you. What the email is, and how to set up your account and link to your athlete.
On this page
At practice, the club has a Check my info tablet. Athletes look themselves up, check their profile (phone, school, address, emergency contact) and can enter a parent's name and email. That parent gets an email called "Get Athlete set up in VaulterHQ, our new club app", with a copy to the athlete and the club.
What do I do with the email?
- Tap Accept the invite.
- Tap Create a parent account. Parent / guardian is already picked. Enter your name, the email address the invite was sent to, and a password, then tap Create account. Already have an account? Tap Sign in instead.
- You come straight back to the invite. Check your athlete's name and birthday, then tap Approve Athlete. You're now linked, and your athlete is on your Family page.
- On Home, tap Sign now for each document the club needs, then initial, sign and tap I Agree & Sign.
- Add a card or bank account: Billing → Payment method → Add card or bank account.
- On Family, tap Set up Athlete's preferences: a few quick questions (what your athlete can buy, notifications, practice videos and more), with the usual answer already picked. See Set up your athlete's preferences.
Nothing is charged now. Current memberships stay on RhinoFit until Jan 1, when billing moves here.
The link doesn't work
- "This link was sent to …": sign in (or sign up) with the email address the invite was sent to.
- Expired: the link works for 14 days. Ask your athlete to send it again from the tablet at practice, or ask a coach.
- I'm not their parent: tap I'm not their parent: decline, or just ignore the email.
I'm an athlete. What is the Check my info tablet?
Type your last name and pick your birthday, then check your info and tap Save. If it says "We couldn't find you", ask a coach. The screen clears by itself after you save, or after a minute without a touch.